sent

Sent Meta Dispatcher

Overview

This skill is a router, not a worker. When a request does not identify one clear Sent workflow, inspect the intent, ask only the clarification needed to select a route, and invoke the matching skill.

Sent spans direct account operations through its MCP server and specialist guidance for SMS, WhatsApp, RCS, Sender Profiles, templates, and delivery analysis. Prefer a direct-operation skill for live Sent data or mutations and a specialist skill for planning, compliance, diagnosis, or product design.

When to Use

Use when:

• The user mentions "Sent" broadly without naming a channel ("help me with Sent", "I want to use Sent for messaging")
• The user asks an open-ended question like "what can you help with on Sent?" or "where do I start?"
• The request could plausibly span multiple target skills (e.g., "messaging isn't working" — could be account readiness, 10DLC vetting, WABA template rejection, RBM capability, or an MDR funnel)
• The channel is ambiguous (SMS vs WhatsApp vs RCS not stated; geography matters because 10DLC is US-only)
• The surface is ambiguous (API integration vs dashboard UX vs compliance paperwork)
• The user pastes a Sent dashboard URL or API path without further context

Do not use when:

• The user has already named one supported operation or specialist workflow; invoke that skill directly.
• The question is purely about pricing, contracts, or unsupported product policy; point the user to https://docs.sent.dm or Sent support.

Routing rules

MCP-backed operations

User intent	Target skill
Preview or send a templated message; inspect one message and its activity	sent-messaging
List, inspect, create, summarize, or delete Sent contacts	sent-contacts
Find, inspect, or delete existing Sent templates	sent-templates
Query dashboard messaging metrics or look up number capabilities	sent-analytics
Check the selected account, balance, onboarding state, or readiness to send	sent-account-readiness

Specialist guidance

User intent	Target skill
SMS compliance, 10DLC, brand or campaign registration, TCR vetting, or carrier rejects	sms-10dlc-registration
Authoring WhatsApp template content, choosing a category, or fixing a Meta rejection	waba-template-author
Connecting a WABA through Embedded Signup, callbacks, token exchange, or phone-number mapping	waba-embedded-signup
Launching RCS, preparing an RBM agent, or deciding capabilities and fallback	rcs-agent-onboarding
Designing multi-tenant Sender Profile boundaries, routing, or rate-limit ownership	sender-profile-architect
Diagnosing delivery from MDR exports, funnels, cohorts, or cross-channel failure codes	messaging-performance-analyzer
Designing or auditing a tenant-facing template-builder UI	template-builder-ui

Engineering and integration

User intent	Target skill
Adding Sent to a codebase, choosing an SDK, or hardening retries, idempotency, and error handling before launch	sent-integration-starter
Building or debugging a webhook receiver, signature verification, dedupe, or an auto-disabled endpoint	sent-webhook-engineer
Choosing the channel field, expecting cross-channel fallback, or interpreting a route, reroute, or delivery outcome	sent-routing-strategist
Handling inbound messages, opt-out keywords, consent state, the WhatsApp 24-hour window, or conversation history	sent-two-way-messaging
Executing the Sender Profile lifecycle over the API, including completion callbacks, campaigns, and user roles	sent-profile-provisioning
Replacing Twilio, Sinch, Infobip, Vonage, or Bird with Sent, including cutover and rollback planning	migrate-to-sent

Within this group, note two frequent hand-offs: sender-profile-architect decides the tenancy boundary and sent-profile-provisioning implements it, while migrate-to-sent plans a provider replacement and sent-integration-starter hardens the resulting integration.

If the request matches one row cleanly, invoke that skill and stop. If it spans several rows, state the proposed order and begin with the prerequisite. For example, check sent-account-readiness before a live send, use sent-templates to locate an existing template before sent-messaging, and use messaging-performance-analyzer when the user provides an export rather than asking for live dashboard metrics.

Clarifying questions to ask before routing

Ask only what's needed to pick a lane. Stop as soon as the channel + workflow are unambiguous.

1. Channel — SMS, WhatsApp, RCS, or unsure?
2. Workflow stage — fresh setup, in the middle of integration, or debugging something that was working?
3. Geography — US only, international, or both? (Matters for SMS — 10DLC / TCR is US-only.)
4. Surface — live account operation, API/backend integration, dashboard UX, or compliance paperwork?
5. Audience — are you an end-tenant of Sent, or are you building the multi-tenant Sent platform itself? (Sender Profile vs single-tenant onboarding.)
6. Symptom (if debugging) — error code, rejection reason, low vetting score, or pure delivery-rate drop?
7. Artifact in hand — do you have a contact, template or message ID, template draft, MDR export, RBM agent ID, or config_id?

One question per turn is fine; never fire all seven at once.

When to handle without routing

This skill is not a fallback for general questions. If the user asks about:

• Balance, onboarding state, or whether the selected account can send — use sent-account-readiness.
• Contracts, plan pricing, invoices, or account access that the available operations cannot answer — direct them to Sent support or https://docs.sent.dm.
• Generic engineering such as retries, queueing, or observability with no Sent-specific work — answer normally; route to sent-integration-starter once the question involves Sent's own retry, idempotency, or rate-limit contract.
• Meta, Google, TCR, or carrier policy outside a specialist skill's scope — use current upstream documentation.

If after the clarifying questions the request still doesn't fit any target skill, say so plainly. Don't force a route.

Shared terminology

Read references/sent-glossary.md when a routing decision depends on Sent, SMS, WhatsApp, RCS, or MCP terminology. Keep operational details in the target skill rather than duplicating them here.