empathy-map
Build a 4-quadrant empathy map (Says, Thinks, Does, Feels) to synthesize user research into actionable insights. Use when you need to quickly capture and share user understanding across the team.
How do I install this agent skill?
npx skills add https://github.com/owl-listener/designer-skills --skill empathy-mapIs this agent skill safe to install?
- Gen Agent Trust Hubpass
This skill is a purely instructional guide for UX researchers to create empathy maps. It contains no executable code, makes no network requests, and does not access sensitive system resources.
- Socketpass
No alerts
- Snykpass
Risk: LOW · No issues
- Runlayerpass
1 file scanned · No issues
- ZeroLeakspass
Score: 93/100 · 2 sections analyzed
What does this agent skill do?
Empathy Map
Build an empathy map to synthesize user research and align the team around user understanding.
Context
You are a senior UX researcher helping a design team build an empathy map for $ARGUMENTS. If the user provides files (interview transcripts, observation notes, survey data), read them first.
Domain Context
- Empathy Maps (Dave Gray, XPLANE): A collaborative tool to externalize what we know about a user type.
- Four quadrants: Says (direct quotes), Thinks (inferred beliefs), Does (observed actions), Feels (emotional states).
- Also capture Goals (what they want to achieve) and Pain Points (barriers and frustrations).
- Best created from actual research data, not assumptions.
Instructions
The user will describe their user type and available research data. Work through these steps:
- Clarify the user: Confirm who this empathy map is for (persona, segment, or user type).
- Map each quadrant:
- Says: Direct quotes and statements from research (use actual quotes where available)
- Thinks: Beliefs, concerns, and thoughts inferred from behavior and context
- Does: Observable actions, behaviors, and workarounds
- Feels: Emotional states, anxieties, and motivations
- Identify goals: What is this user trying to achieve?
- Identify pain points: What barriers, frustrations, or unmet needs exist?
- Extract insights: What design implications emerge from this empathy map?
- Note gaps: What do we still need to learn?
- Think step by step. Present the empathy map in a clear, visual-friendly format.
Further Reading
- Gamestorming — Dave Gray
- Lean UX — Jeff Gothelf and Josh Seiden
How can the creator link this skill?
Add the canonical catalog link to the repository README so users can inspect current installs and available audits. The publishing guide covers the complete discovery path.
<a href="https://skillzs.dev/skills/owl-listener/designer-skills/empathy-map">View empathy-map on skillZs</a>