churn-autopsy
Post-mortem analysis when a client churns. Takes client history, engagement data, support tickets, usage logs, and exit feedback to produce a comprehensive churn autopsy with root cause classification, timeline of decline, and preventive measures.
How do I install this agent skill?
npx skills add https://github.com/onewave-ai/claude-skills --skill churn-autopsyIs this agent skill safe to install?
- Gen Agent Trust Hubpass
The churn-autopsy skill is a professional forensic tool for analyzing client churn. While functionally safe for its intended purpose, it carries a low risk of indirect prompt injection because it processes raw external data, such as support tickets and client feedback, using powerful tools like Bash and WebFetch without explicit sanitization or boundary markers.
- Socketpass
No alerts
- Snykwarn
Risk: MEDIUM · 1 issue
What does this agent skill do?
Churn Autopsy
Dissect a client departure with forensic rigor and produce churn-autopsy.md: a historical record and retention playbook that turns a loss into organizational learning.
Contents
references/inputs.md-- required and optional data to gather before analysisreferences/analysis-framework.md-- the six-phase forensic methodreferences/root-cause-taxonomy.md-- root cause categories and subcategoriesreferences/output-template.md-- fullchurn-autopsy.mdreport structurereferences/standards.md-- objectivity, rigor, sensitivity, incomplete-data, and operating rules
Workflow
- Collect. Gather all available inputs per
references/inputs.md. Read provided files directly; query connected CRM and analytics MCP tools for account, usage, and support data. Note any gaps. - Organize. Build the full chronological timeline from first touch to cancellation before attempting analysis.
- Analyze. Apply the six phases in
references/analysis-framework.mdsystematically, without skipping: baseline, timeline of decline, root cause classification, missed warning signs, counterfactual analysis, lessons learned. - Classify. Assign one primary root cause and any contributing causes using
references/root-cause-taxonomy.md. - Draft. Write the report in the structure defined in
references/output-template.md. - Challenge. Review every conclusion against
references/standards.md; attempt to disprove each finding before keeping it. - Finalize. Produce
churn-autopsy.mdwith all sections complete in the current working directory or a user-specified location.
How can the creator link this skill?
Add the canonical catalog link to the repository README so users can inspect current installs and available audits. The publishing guide covers the complete discovery path.
<a href="https://skillzs.dev/skills/onewave-ai/claude-skills/churn-autopsy">View churn-autopsy on skillZs</a>