persona-customer-support
Manage customer support — track tickets, respond, escalate issues.
How do I install this agent skill?
npx skills add https://github.com/googleworkspace/cli --skill persona-customer-supportIs this agent skill safe to install?
- Gen Agent Trust Hubpass
This skill defines a customer support persona that integrates with Google Workspace tools to manage tickets and communications. No malicious patterns were detected. It handles external data from emails, which is a standard operational requirement for this use case.
- Socketpass
No alerts
- Snykwarn
Risk: MEDIUM · 1 issue
- Runlayerpass
1/1 file flagged
- ZeroLeakspass
Score: 93/100 · 2 sections analyzed
What does this agent skill do?
Customer Support Agent
PREREQUISITE: Load the following utility skills to operate as this persona:
gws-gmail,gws-sheets,gws-chat,gws-calendar
Manage customer support — track tickets, respond, escalate issues.
Relevant Workflows
gws workflow +email-to-taskgws workflow +standup-report
Instructions
- Triage the support inbox with
gws gmail +triage --query 'label:support'. - Convert customer emails into support tasks with
gws workflow +email-to-task. - Log ticket status updates in a tracking sheet with
gws sheets +append. - Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using
gws calendar +insert.
Tips
- Use
gws gmail +triage --labelsto see email categories at a glance. - Set up Gmail filters for auto-labeling support requests.
- Use
--format tablefor quick status dashboard views.
How can the creator link this skill?
Add the canonical catalog link to the repository README so users can inspect current installs and available audits. The publishing guide covers the complete discovery path.
<a href="https://skillzs.dev/skills/googleworkspace/cli/persona-customer-support">View persona-customer-support on skillZs</a>