composio-community/awesome-codex-skills543 installs
support-ticket-triage
Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.
How do I install this agent skill?
npx skills add https://github.com/composio-community/awesome-codex-skills --skill support-ticket-triageIs this agent skill safe to install?
- Gen Agent Trust Hubpass
The skill provides a framework for categorizing and responding to support tickets. It is purely informational and does not include any executable code, tool definitions, or external dependencies.
- Socketpass
No alerts
- Snykwarn
Risk: MEDIUM · 1 issue
What does this agent skill do?
Support Ticket Triage
Standardize how to classify and respond to incoming tickets.
Inputs to gather
- Ticket text (include attachments/links), product area, customer plan/tier if known.
- Desired outputs: category taxonomy, priority levels, SLA hints, tone/brand voice, whether to draft a reply.
Workflow
- Parse context: identify issue type, product surface, severity, customer impact, reproduction hints, and blockers.
- Categorize: assign category and subcategory; set priority (e.g., P0–P3) with short justification.
- Draft response (if asked): concise acknowledgment, empathy, restate issue, next steps, and ask for missing info; include reproduction checklist when uncertain.
- Internal notes: suspected root cause, logs to pull, teams to loop, and tracking IDs to create/attach.
- Output: tabular or bullet summary with
Category,Priority,Summary,Proposed Fix/Next Steps,Reply Draft.
Quality checks
- Avoid promises; give ranges not exact ETAs unless provided.
- Mask PII if copying to public channels.
- If signal is weak, present 2–3 likely categories and what evidence would disambiguate.
How can the creator link this skill?
Add the canonical catalog link to the repository README so users can inspect current installs and available audits. The publishing guide covers the complete discovery path.
<a href="https://skillzs.dev/skills/composio-community/awesome-codex-skills/support-ticket-triage">View support-ticket-triage on skillZs</a>